Privacy Policy – Triple Care Services LLC
Effective Date: 2024
At Triple Care Services LLC, we are committed to protecting your privacy and ensuring that all personal information we receive is handled securely, respectfully, and in compliance with applicable laws, including HIPAA when applicable. This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our website or request our Non-Emergency Medical Transportation (NEMT) services.
1. Information We Collect
We may collect the following types of information:
A. Personal Information
Information you voluntarily provide, such as:
Name
Phone number
Email address
Home address
Date of birth (if required for service)
Insurance or AHCCCS member details
Appointment or trip information
Emergency contact information
B. Health-Related Information (Protected Health Information – PHI)
For transportation purposes, we may collect medical-related details such as:
Mobility needs (wheelchair, stretcher, ambulatory)
Special assistance requirements
Appointment type or destination (e.g., dialysis, physical therapy)
PHI is handled in accordance with HIPAA privacy and security standards.
2. How We Use Your Information
Triple Care Services LLC uses the information we collect for:
Scheduling and providing NEMT services
Communicating with you about appointments
Insurance or AHCCCS trip authorization
Improving website performance and user experience
Responding to inquiries or customer support requests
Maintaining safety and service quality
Administrative and operational purposes
We do not sell or share your information with outside parties for marketing or commercial gain.
3. How We Protect Your Information
We use industry-standard safeguards to protect your personal and medical information, including:
HIPAA-compliant handling of PHI
Secure trip scheduling systems
Encrypted communication where applicable
Restricted internal access to sensitive information
Regular training for employees and drivers on privacy and confidentiality
4. Disclosure of Information
We may share your information only under the following circumstances:
With your authorization
With AHCCCS or insurance providers for trip verification or billing
With healthcare providers involved in your care
With drivers and staff strictly on a need-to-know basis
As required by law, including subpoenas or safety-related obligations
To protect our rights or prevent fraud or abuse
We do not disclose PHI unless permitted or required under HIPAA regulations.
5. Cookies & Website Tracking
Our website may use cookies or similar technologies to enhance user experience. You may disable cookies in your browser settings, though some features may not function properly.
6. Your Rights
Depending on the nature of your information, you may have the right to:
Request a copy of the information we collected
Request corrections to inaccurate information
Request restrictions on how your information is used
Request deletion of certain non-medical data
File a privacy complaint if you believe your information was handled improperly
HIPAA-related requests must follow applicable law.
7. Third-Party Links
Our website may contain links to third-party sites. Triple Care Services LLC is not responsible for the privacy practices or content of external websites.
8. Updates to This Policy
We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated effective date.
9. Contact Us
For questions regarding this Privacy Policy or your personal information, contact us at:
Triple Care Services LLC
Email: info@triplecareservicesllc.com
Phone: (480) 500-0171
Website: www.triplecareservicesllc.com
Arizona, USA